Problem
Market and customer demand was driving the need for Unum to develop a comprehensive benefit enrollment, education, and maintenance solution for employees that was easy and seamless.
Solution
I worked directly with the client to create an online application that allowed the employee to visit one location to make every interaction with Unum. Here the employee could sign up for initial coverage, view their claim status, create beneficiaries and update their account information.
Results
Unum became the first insurance company to develop a complete and simple solution for employees to account for all of their communication and transaction needs. This provided Unum with a significant advantage in providing quality employee servicing solutions.
